Change greetingmessage

Working in Studio
1

Hi,
We are going to change the way we work with greeting message but have a little bit of problem.

1.When we open the chat at regular way we want our old greetingmessage.
Condition: (%$_EMPTY & (%$_INIT / %$_TIMEOUT))

  1. When clicking on another button we want to start another flow.
    There we have a script that is: {sParameterCommand == ‘trigger_flow’}

I got it to work like parallell: Start chat as ordinare - check. Then click button - check
But. Problem is if you havent start the chat and then click on button. Then you get regular greetingmessage and answer in my flow - in one mess.

I have try to fix it with condition and delay but cant get it to work.

Is it possible to drop greeting flow as soon as scriptcondition is there?

2

With delay it looks like greetingmessage comes after my flow.

3

Hi Raquell,

Thanks for posting your question in the Forum.

You might want to have a look at the way that the triggers for the different flows sit in the trigger ordering groups. Here is a link to documentation of managing triggers ordering: Ordering | Teneo Developers

4

Have you tried creating an alternate trigger on your greeting flow based on the condition {sParameterCommand == ‘trigger_flow’} or creating a secondary greeting flow with higher priority using the the trigger condition {sParameterCommand == ‘trigger_flow’} assuming this only occurs on start?