Chat Transcript

Hi Team,

I just wanted to know if there’s any way to generate transcript of the chat after each chat session ends?

Hi Karkia4!

Yes, it is possible through our Inquire. We have a guide explaining the steps on the Developers website, Locate and view a session | Teneo Developers

Please let me know if you have more questions on this topic.

This is very helpful, thankyou. Is there anyway we can extract these transcript in a document?

It is possible when you use our query language, then you’ll find a ‘Result’ section on the ribbon bar where you can ‘Export as CSV’ or ‘JSON’.

One useful query for you case could be,
la, t.e.userInput, t.e2.answerText: t.e.userInput != ""

You can read more about it here,

As always, please let me know if you have more questions regarding any topic.

By the way, there is also an example query to list conversations here: