Time zone Setting in Inquire

Analytics and Teneo Query Language
1

Hi,

We have some bots which are deployed in different areas of the world. I am not sure whether the begin time and end time of the session is based on the local time zone.

For example,
It shows the begin time of the session is 7/8/2021 1:30:32 PM for one Brazil bot, is this time according to Brazil local time or UTC time?

Because when I use the catd transformer to query the time and timezone, it shows all sessions in Brazil have the same timezone “UTC”, does the brazil local time has been converted to UTC time when the session is happening?

Best regards

2

The query which I used to query time and timezone is:
d time,zone :
catd(pattern=“k”) s.beginTime as time,
catd(pattern=“z”) s.beginTime as zone

3

Hi sc_chatbot!

I think I replied to this question in the other thread you had, here: Retrive sessions between hours interval - #6 by Ramazan

Please let me know if that is not the case and I am more than happy to explain it to you.

Warm regards,