Meet the Team
In October 2021, we started our article series TeneoTuesday in which we present (always on Tuesdays) all kind of Teneo and Conversational AI related topics. The great thing about this series is that there is not one single author behind it but a whole department – our Customer Success team. At the time of writing this text here, we have published 43 articles and 5 videos on YouTube, on our TeneoTube channel. Also over 300 new posts have found its way into the Forum within this year. Today we want to thank you for reading and watching our contents so actively, for the provided feedback and for being such a great community of Teneo Developers by presenting you the team who works on all the contents for you.
Name: Joaquim Bargalló
Role: Director of Customer Success
Favorite Topics in Conversational AI:
I like following the latest on the AI world and, in particular, all the new AI cognitive services that contribute to making great Conversational AI omnichannel experiences.
What do you like most about working in Customer Success:
What I like most is being part of our customers’ and partners’ Conversational AI journey transferring our experience and know-how along the way. It is very exciting to see their evolution from inception to having multiple chatbots in different domains, channels and languages.
Hobbies:
I like travelling and doing all kind of sports: running, playing padel tennis, skiing, skimo and trekking, among others.
You can read me here:
How to Scope a Conversational AI Project
Name: Benjamin Kolz
Role: Conversational AI Specialist | Community Lead
Favorite Topics in Conversational AI:
Bot Orchestration and Machine Learning
What do you like most about working in Customer Success:
You get to see many different types of projects using cutting-edge technology and meet many nice people during that journey. Also always great to stay in touch with other Teneo developers in the Community!
Hobbies:
Futbol, Gaming, & watching Stranger Things and The AI Show – depending on new episode availability
You can find me here:
#TeneoTube | Setting up an Orchestration Bot with Teneo - YouTube
Name: Chun-Lin Wang
Role: Conversational AI Specialist
Favorite Topics in Conversational AI:
Deep Learning, Pre-trained language models, Multi-language NLU
What do you like most about working in Customer Success:
Provide high-quality contents and help Teneo Studio users to solve the problems
Hobbies:
Gaming, Sports, Gastronomy, Self-Learning
You can read me here:
Going Multilingual - Machine Translation API Setup
Name: Britta Guldmann
Role: Customer Success Manager, Conversational AI Specialist | Training Lead
Favorite Topics in Conversational AI:
Conversation design, UX, CAI Project Management
What do you like most about working in Customer Success:
Talking to our customers and partners to make sure they are enabled to create the best possible conversational AI implementation on Teneo. It’s exciting to see how the field is evolving and how new applications of conversational AI keep on emerging.
Hobbies:
My urban garden where I try to make the world a greener place – and attempt to grow my own food. I still have a lot to learn!
You can watch me here:
#TeneoTube | Tryout and Debugging
Name: Agustín Etman
Role: Customer Success Manager | Customer Journey Lead
Favorite Topics in Conversational AI:
CAI Strategy, CAI Project Management
What do you like most about working in Customer Success:
Getting first row tickets to how CAI is being used in “real life”,
Being able to meet different customers, see different projects
Hobbies:
My hobby is to try out new stuff and learn something new: so it can go from Astrology to Cooking classes, but usually I enjoy discovering new music, going to the beach and running.
You can read me here:
Going Multilingual - Bot Expansion Strategies
Name: Mary Yako
Role: Conversational AI Specialist
Favorite Topics in Conversational AI:
Conversation design. Language models.
What do you like most about working in Customer Success:
I get to learn about the different projects and the different use-cases, and how the various ways of setting them up using Teneo.
Hobbies:
Dancing and reading.
You can read me here:
Six Fun Features for New Teneo Developers
Name: Sofía Hernansanz
Role: Conversational AI Specialist
Favorite Topics in Conversational AI:
Language models, Conversational design, Multimodal interaction
What do you like most about working in Customer Success:
The best thing is to have the opportunity to work in a diverse environment of teams and projects. I also love being able to discover something new in the conversational AI sector and share it by generating content or speaking directly with our customers.
Hobbies:
I am never tired of learning something new. I also love to spend time reading and traveling.
You can read me here:
Voice User Interfaces - Challenges and Solutions
Name: Alexander Perekrestenko
Role: Technical Specialist
Favorite Topics in Conversational AI:
UX, integration of our AI with other software and systems
What do you like most about working in Customer Success:
Solving complex technical challenges; providing efficient, reliable and easy-to-use solutions for our customers
Hobbies:
Self-learning, mountain hiking, gym workouts, gastronomy
Name: Maria Manco
Role: Frontend Intern
Favorite Topics in Conversational AI:
UI & UX design and Machine Learning
What do you like most about working in Customer Success:
I enjoy being able to work with a team experienced in CAI applied to diverse clients and strategies.
Hobbies:
I love to understand how everything works, from a scientific to a philosophical perspective. So, everything that involves learning and discovering will be a yes for me. I consider myself a foodie who also loves to cook, dance, and write. And last but not least, I like playing football, cycling and skiing.
You can soon also read me on Teneo Tuesday!
